Terms of service
Terms of Use
Last updated: October 7, 2026
1. Agreement to these Terms
These Terms of Use ("Terms") govern your use of howardmillermemorial.com and any related pages, services and purchases (the "Site"). The Site is operated by Howard Miller Memorial LLC, a Michigan limited liability company ("Howard Miller Memorial," "we," "us"). By using the Site or placing an order, you agree to these Terms, our Privacy Policy, our Returns & Cancellations Policy and our Shipping Policy, which form part of these Terms.
Please read Section 8 carefully. It requires most disputes to be resolved by individual arbitration and waives class actions.
Eligibility. You must be at least 18 years old, or the age of majority where you live, to place an order.
Who we are. Howard Miller Memorial is an independent company. It is not the Howard Miller Clock Company. We use the Howard Miller name and related marks under license from their owner, Howard Miller Clock Company.
Changes. We may update these Terms from time to time. The "Last updated" date shows when they last changed. Changes apply from that date and do not affect orders placed before it.
2. Using the Site and our content
Your license to use the Site. You may browse the Site, view and print pages, and share links to it for personal, non-commercial purposes, including choosing a memorial for yourself or a loved one. Funeral professionals may also use the Site to learn about our products and to help families they serve.
What you may not do. Except as these Terms allow, you may not copy, reproduce, republish, sell, modify, frame or mirror the Site or its content, or use it to build a competing product, catalog or database. You may not interfere with the Site's operation or security, or use it for any unlawful purpose.
Our content. The text, photographs, product designs, graphics, videos and other materials on the Site, and their selection and arrangement, belong to Howard Miller Memorial or its licensors and are protected by intellectual property laws.
Trademarks. "Howard Miller" and related names and logos are trademarks of Howard Miller Clock Company and are used by Howard Miller Memorial under license. "Howard Miller Memorial" and our other marks may not be used without our written permission. Nothing on the Site grants you any right to use any trademark shown on it.
Your submissions. If you send us reviews, photos, memorial wall entries, feedback or ideas, you grant us a non-exclusive, royalty-free, worldwide license to use, display and adapt them in connection with our business. You confirm you have the right to share them. We will handle personal information in them as our Privacy Policy describes.
3. Search engines, AI assistants and automated access
We want people to find Howard Miller Memorial, including through search engines and AI assistants.
Permitted. General-purpose search engines, and AI assistants and AI search services, may access, index, summarize and cite the Site to help people find and learn about Howard Miller Memorial and its products, provided they follow our robots.txt file and link back to the Site where practical.
Not permitted. Except as permitted above, you may not use any robot, spider, scraper or other automated means to access the Site or to extract, compile or republish its content. This includes:
- copying our funeral home directory, product catalog, pricing or images in bulk
- building or feeding a competing directory, catalog or database
- price monitoring or similar commercial data gathering
- republishing our content as your own
Our control. We may revoke this permission for any service at any time, including through robots.txt.
4. Products and orders
Product information. We try to show our products accurately. Wood grain, finishes, stone and glass vary naturally, and colors depend on your screen, so the item you receive may differ slightly from its photos. Capacity and dimensions are approximate.
Orders. Your order is an offer to buy. We accept it when we ship it or start personalizing it, not when you receive an order confirmation. We may decline or cancel any order, including for suspected fraud, unavailability or a pricing error, and will refund any amount charged for a cancelled order.
Prices and errors. Prices are in U.S. dollars and may change without notice. If an item is listed at an incorrect price, we may cancel the order or contact you to confirm the correct price before shipping.
Personalized and engraved items. You are responsible for the spelling, dates and other details you provide for engraving or personalization. Please review them carefully. We produce exactly what you submit, and personalized, engraved and made-to-order items cannot be cancelled once production starts or returned, except as our Returns & Cancellations Policy states.
Shipping, title and risk of loss. Delivery estimates are not guarantees unless we state otherwise in writing. Title and risk of loss pass to you when we hand your order to the carrier. We will still help with any shipment that arrives damaged or is lost, as our Shipping Policy describes.
Returns and cancellations. Returns and cancellations are governed by our Returns & Cancellations Policy.
Warranty. Any product warranty is limited to the written warranty we provide for that product. Warranty coverage applies only to products bought from howardmillermemorial.com; products bought from a funeral home, retailer or marketplace are covered by that seller's terms.
5. Funeral home directory
Our Find a Funeral Home directory is provided for information only.
- Listed funeral homes are independent businesses, not agents or affiliates of Howard Miller Memorial. We do not control their services, prices or conduct.
- A listing means the funeral home offers, or can order, Howard Miller Memorial products. It is not an endorsement, and it does not mean any particular product is in stock. Please contact the funeral home to confirm availability.
- Partner and Premier labels reflect our business relationship with that funeral home, not a rating of its services.
- Purchases made through a funeral home are between you and that funeral home.
- Funeral homes can ask to update or remove a listing by contacting us at hello@howardmillermemorial.com.
6. Text messages
The program. We may offer optional text messages (SMS and MMS) to U.S. mobile numbers, including marketing messages, cart reminders, order updates and other messages about your interactions with us. Consent to marketing texts is not a condition of any purchase.
Enrolling. By opting in, you confirm you are in the United States and are the account holder for the number, or have the account holder's permission.
Frequency and cost. Message frequency varies, including in response to your activity, such as an unfinished checkout. We do not charge for messages, but message and data rates from your carrier may apply.
Stopping and help. Reply STOP to unsubscribe from marketing texts at any time, or HELP for help. You may still receive transactional messages about an order you placed, as the law allows.
Delivery. Delivery depends on your carrier and is not guaranteed. We are not responsible for delayed or undelivered messages, or for messages sent to a number you entered incorrectly or no longer own.
Privacy. We handle your number and message data under our Privacy Policy. We do not share text-message opt-in data or consent with third parties for their own marketing. Service providers may receive it only to operate the program.
Changes. We may change or end the program at any time, and may end your enrollment if you misuse it.
7. Disclaimers, limits on liability and indemnity
Disclaimer. EXCEPT FOR ANY WRITTEN PRODUCT WARRANTY WE PROVIDE, THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free or free of harmful components, or that third-party websites linked from it are accurate or safe.
Limitation of liability. TO THE FULLEST EXTENT THE LAW ALLOWS, HOWARD MILLER MEMORIAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM THE SITE, ANY PRODUCT OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR $100 IF THE CLAIM DOES NOT RELATE TO A PURCHASE.
Some jurisdictions do not allow these exclusions or limits, so some may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
Indemnity. You agree to indemnify and hold harmless Howard Miller Memorial and its owners, employees and agents from claims, losses and reasonable legal fees arising from your misuse of the Site, your violation of these Terms, or content you submit. This does not apply to the extent a claim results from our own conduct.
8. Resolving disputes
Talk to us first. Most concerns can be resolved quickly. Before starting any formal proceeding, contact us at hello@howardmillermemorial.com with a description of the issue. We will try in good faith to resolve it within 60 days.
Individual arbitration. If we cannot resolve a dispute informally, you and Howard Miller Memorial agree that any dispute arising from or relating to the Site, any product or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator may award the same individual relief a court could. Arbitration fees are allocated under the AAA Consumer Arbitration Rules, which place most of the cost on the business. We will also reimburse your filing fee for any claim under $10,000, unless the arbitrator finds the claim frivolous. Arbitration may take place by video, by phone, on written submissions, or in the county where you live.
Exceptions. Either party may bring an individual claim in small claims court, or seek an injunction in court to protect intellectual property or stop unauthorized automated access to the Site.
Class action waiver. You and Howard Miller Memorial may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. If this waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.
Opting out. You may opt out of this arbitration agreement by emailing hello@howardmillermemorial.com within 30 days of first accepting these Terms, with your name and a statement that you opt out.
Governing law and venue. Michigan law governs these Terms, without regard to conflict-of-law rules, and the Federal Arbitration Act governs Section 8. Any claim that proceeds in court will be heard in the state or federal courts for Ottawa County, Michigan.
9. General terms and contact
Third-party links. Links to other websites, including funeral homes and distributors, are for convenience. We are not responsible for their content, products or practices.
Ending access. We may suspend or end your access to the Site if you violate these Terms. Sections that by their nature should survive, including Sections 2, 3, 7 and 8, survive.
Entire agreement. These Terms and the policies they reference are the entire agreement between you and us about the Site. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver of it. You may not assign these Terms without our consent.
Contact us.
Howard Miller Memorial LLC
2231 Van Buren St., Hudsonville, MI 49426
hello@howardmillermemorial.com
833-933-0054